Terms of service

TERMS OF SERVICE

Last updated: 12 August 2026

Welcome to Grunff Stwart.

These Terms of Service (“Terms”) govern your access to and use of GrunffStwart.store (the “Website”), including any purchases made through the Website and any related services provided by Grunff Stwart.

Throughout these Terms, the terms “we”, “us” and “our” refer to Grunff Stwart. The terms “you” and “your” refer to any person accessing, browsing or purchasing through the Website.

By accessing our Website, placing an order or otherwise using our services, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law (ACL) or any other applicable law where doing so would be unlawful.

1. About Grunff Stwart

Trading name: Grunff Stwart
Website: GrunffStwart.store
Email: hello@grunffstwart.store
Market: Australia

Grunff Stwart operates an online retail store offering men's fashion, apparel, accessories and related products.

2. Eligibility

By using this Website and placing an order, you represent that you have the legal capacity to enter into a binding agreement.

If you are under 18 years of age, you should use the Website and make purchases only with the involvement and permission of a parent or legal guardian.

3. Website Use

You may use our Website only for lawful purposes.

You must not:

  • use the Website for fraudulent, unlawful or malicious purposes;

  • interfere with the operation or security of the Website;

  • attempt to gain unauthorised access to our systems or accounts;

  • transmit viruses, malware or harmful code;

  • scrape, copy or systematically extract Website content without permission;

  • impersonate another person;

  • provide deliberately false or misleading information;

  • use the Website in a manner that infringes another person's rights; or

  • use our Website in violation of applicable laws.

We may take reasonable action to protect our Website, customers and systems from fraudulent, abusive or unlawful activity.

4. Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications, colours, sizing information and other information displayed on our Website are accurate.

However, the appearance of colours may vary depending on your screen, device and display settings.

Measurements and sizing information may also be subject to reasonable manufacturing tolerances.

Nothing in this section limits your rights where goods do not comply with a consumer guarantee under the Australian Consumer Law, including requirements relating to acceptable quality, fitness for purpose and correspondence with description.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that item.

Products may become unavailable before an order has been processed.

If we cannot supply a product that you have purchased, we will provide an appropriate solution in accordance with applicable Australian law, which may include cancelling the affected item and issuing a refund.

6. Prices

Unless otherwise stated, prices displayed for Australian customers are shown in Australian dollars (AUD/A$).

Any taxes, shipping charges or other mandatory charges applicable to an order will be displayed or disclosed as required before you complete your purchase.

We may change prices at any time before an order is accepted.

Price changes do not retrospectively alter the agreed price of an order that has already been accepted, except where permitted or required by law.

7. Pricing Errors

We make reasonable efforts to ensure that prices displayed on the Website are accurate.

If an obvious pricing, typographical or technical error occurs, we may contact you before fulfilling the affected order.

Any action taken in relation to an erroneous price will be subject to applicable Australian law, including laws relating to misleading conduct, contracts and consumer rights.

Nothing in this section gives us a right to cancel an order where doing so would be unlawful.

8. Orders

When you place an order, you are making an offer to purchase the products in your order subject to these Terms.

You must provide accurate and complete information, including your:

  • name;

  • email address;

  • delivery address;

  • billing information; and

  • payment details.

After placing an order, you may receive an electronic acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary and legally permitted, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • information supplied is materially incorrect;

  • we reasonably suspect fraud or unauthorised payment activity;

  • there is an obvious Website or pricing error; or

  • fulfilling the order would breach applicable law.

Where an order has been paid for but is lawfully cancelled before fulfilment, we will refund the relevant amount as required.

9. Order Confirmation

Once an order is accepted, we will normally send an order confirmation to the email address supplied during checkout.

Please check your order details carefully.

If you notice an error, contact us as soon as possible at:

hello@grunffstwart.store

We cannot guarantee that an order can be changed after processing or dispatch has begun.

10. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payment processing may be performed by third-party payment providers.

We do not guarantee that every payment method will always be available.

Orders may be subject to payment verification and reasonable fraud-prevention checks.

11. Payment Security

We take reasonable measures to protect transactions made through our Website.

Third-party payment providers may process and store payment information according to their own terms, privacy policies and security practices.

You are responsible for keeping your account and payment credentials secure.

12. Shipping and Delivery

Shipping options, estimated delivery periods and applicable charges will be displayed on our Website or during checkout.

Delivery times are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processes;

  • severe weather;

  • natural disasters;

  • public holidays;

  • transportation disruptions;

  • incorrect delivery information; or

  • other events outside our reasonable control.

Nothing in this section limits any rights you may have under the Australian Consumer Law where goods are not supplied within an agreed or reasonable period.

13. Delivery Information

You are responsible for providing a complete and accurate delivery address.

Please review your address carefully before submitting an order.

If you provide incorrect or incomplete delivery information, contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed after an order has entered processing or been dispatched.

14. Risk and Ownership

Risk in the goods will pass in accordance with applicable law and the circumstances of delivery.

Nothing in these Terms is intended to remove any rights relating to title, undisturbed possession or other consumer guarantees under the Australian Consumer Law.

15. International Fulfilment

Some products may be stored, processed or dispatched from locations outside Australia.

As a result, orders may travel internationally before reaching an Australian delivery address.

Where Australian consumer protection laws apply to your purchase, overseas fulfilment does not exclude or reduce those statutory rights.

16. Customs and Import Requirements

Where applicable, international shipments may be subject to customs procedures or import requirements.

Any duties, taxes or charges will be handled as disclosed during the purchasing process and as required by applicable law.

We will not deliberately misrepresent the value, nature or contents of a shipment for customs purposes.

17. Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Our voluntary return arrangements operate in addition to your rights under the Australian Consumer Law.

Nothing in our Return & Refund Policy or these Terms excludes or limits a remedy to which you are legally entitled.

18. Australian Consumer Guarantees

Products sold to consumers in Australia come with consumer guarantees that cannot lawfully be excluded.

Depending on the circumstances, these guarantees include requirements that goods:

  • are of acceptable quality;

  • are fit for their disclosed purpose;

  • match their description;

  • match any applicable sample or demonstration model;

  • satisfy applicable express warranties;

  • come with good title;

  • provide undisturbed possession; and

  • are free from undisclosed securities, charges or other relevant encumbrances.

Where a consumer guarantee is not met, you may be entitled to remedies including a repair, replacement, refund, cancellation or compensation, depending on the circumstances and applicable law.

19. Major and Minor Failures

The remedies available under the Australian Consumer Law may depend on whether a failure is major or minor.

Where goods have a major failure, the consumer may have the right to reject the goods and choose a refund or replacement, subject to the ACL.

Where a failure is minor, the supplier may generally have an opportunity to provide an appropriate remedy within a reasonable time.

Nothing in these Terms changes those statutory rights.

20. No Exclusion of Consumer Rights

Nothing in these Terms should be interpreted as:

  • imposing a blanket “no refunds” rule;

  • requiring you to surrender statutory consumer rights;

  • limiting Australian Consumer Law rights to a particular warranty period;

  • excluding liability that cannot legally be excluded; or

  • replacing mandatory consumer guarantees with our voluntary policies.

If any provision of these Terms conflicts with a mandatory right under applicable law, the mandatory legal right prevails.

21. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be used per order;

  • promotions may have stated eligibility requirements;

  • promotions may have expiry dates;

  • promotional codes may apply only to selected products; and

  • promotions may not be combined with other offers.

We may withdraw or amend promotions where permitted by law.

Nothing in promotional conditions limits rights under the Australian Consumer Law.

22. Gift Cards

If Grunff Stwart offers gift cards, any applicable gift card terms will be provided at the time of purchase.

Gift cards will be administered in accordance with applicable Australian laws, including any mandatory minimum expiry requirements that apply.

23. Reviews and User Content

Where our Website allows you to submit reviews, photographs, comments or other content, you must ensure that your content:

  • is truthful and based on genuine experience where represented as a review;

  • does not infringe intellectual property rights;

  • is not defamatory;

  • is not fraudulent or misleading;

  • does not contain malicious software; and

  • does not violate applicable law.

We may moderate or remove content where reasonably necessary, including content that violates these Terms.

We will not knowingly manipulate customer reviews in a manner that creates a false or misleading impression.

24. Intellectual Property

Unless otherwise stated, the Website and its content, including:

  • the Grunff Stwart name;

  • logos;

  • graphics;

  • photographs;

  • designs;

  • product presentation;

  • written content;

  • Website layout; and

  • other original materials

are owned by, licensed to, or otherwise lawfully used by Grunff Stwart and are protected by applicable intellectual property laws.

You may access the Website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, commercially exploit, modify or republish protected Website content without appropriate permission, except where permitted by law.

25. Third-Party Intellectual Property

Third-party trademarks, logos, product names and other intellectual property remain the property of their respective owners.

Nothing on our Website grants you ownership of third-party intellectual property.

26. Third-Party Services

Our Website may use third-party services, including:

  • payment processors;

  • shipping carriers;

  • analytics services;

  • ecommerce infrastructure;

  • customer support platforms; and

  • marketing technologies.

Your interaction with some third-party services may also be governed by their respective terms and privacy policies.

We are not responsible for third-party conduct to the extent that liability can lawfully be excluded.

27. Third-Party Links

Our Website may contain links to external websites.

These links may be provided for convenience or informational purposes.

We do not necessarily control or endorse external websites and are not responsible for their content, availability or practices, subject to applicable law.

You should review the terms and privacy policies of external services before using them.

28. Privacy

Personal information collected through our Website will be handled in accordance with our Privacy Policy and applicable privacy legislation.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our operations, we will handle personal information consistently with those requirements.

29. Electronic Marketing

Where we send commercial electronic messages, we will do so subject to applicable Australian electronic marketing requirements.

Where required, marketing communications will include an appropriate unsubscribe mechanism.

You may unsubscribe from marketing communications using the unsubscribe function provided in the relevant communication or by contacting us.

Transactional communications relating to your orders may still be sent where necessary.

30. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

  • operate essential Website functionality;

  • maintain shopping sessions;

  • remember preferences;

  • understand Website performance;

  • prevent fraud;

  • analyse traffic; and

  • support advertising or marketing where permitted.

Additional information may be provided in our Privacy Policy or Cookie Policy.

31. Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us if you reasonably believe your account has been accessed without authorisation.

We may suspend an account where reasonably necessary to protect the customer, our Website or other users.

32. Fraud Prevention

We may use reasonable fraud-prevention measures when processing transactions.

Where we reasonably suspect fraud, stolen payment information, identity misuse or another unlawful activity, we may delay processing while conducting appropriate verification.

We may refuse or cancel transactions where permitted by law.

33. Prohibited Commercial Use

You may not use our Website, branding, photographs, product content or systems for unauthorised commercial purposes.

Automated scraping, data extraction or reproduction of substantial Website content is prohibited except where authorised by us or permitted by law.

34. Website Availability

We aim to keep the Website accessible and operational but do not guarantee uninterrupted availability.

We may temporarily suspend access for:

  • maintenance;

  • security updates;

  • technical issues;

  • system upgrades; or

  • circumstances beyond our reasonable control.

Nothing in this provision limits liability or rights that cannot legally be excluded.

35. Accuracy of Website Information

We may correct typographical, technical or factual errors appearing on the Website.

We may also update product information and Website content from time to time.

Any corrections affecting existing consumer contracts will be handled in accordance with applicable law.

36. Limitation of Liability

To the maximum extent permitted by law, we exclude liability only where such liability may lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies:

  • the Australian Consumer Law;

  • mandatory consumer guarantees;

  • liability that cannot lawfully be excluded; or

  • any other statutory right or remedy that cannot legally be limited.

Where the law permits liability to be limited, any limitation will apply only to the extent permitted by that law.

37. Indemnity

To the extent permitted by law, you are responsible for losses reasonably suffered by us as a direct result of your unlawful use of the Website, fraud, deliberate misconduct or material breach of these Terms.

This provision does not require you to indemnify us for loss caused by our own negligence, breach of law or misconduct where such an obligation would be unlawful or unfair.

38. Unfair Contract Terms

These Terms are intended to operate consistently with Australian laws concerning unfair contract terms.

Nothing in these Terms is intended to create a significant imbalance in the parties' rights and obligations or permit us to exercise contractual rights in a manner prohibited by applicable law.

If any provision is determined to be void, unenforceable or unlawful under unfair contract terms legislation, that provision will not apply to the extent required by law.

39. Force Majeure

We will not be responsible for delays caused by events genuinely outside our reasonable control to the extent permitted by law.

Such events may include severe weather, natural disasters, major transport disruptions, government actions, widespread telecommunications failures or other extraordinary events.

This provision does not remove any statutory right you may have where goods or services are not supplied as required.

40. Complaints and Disputes

If you have a concern regarding an order or our services, please contact us first so that we can attempt to resolve the issue.

Email: hello@grunffstwart.store

We will endeavour to review complaints fairly and within a reasonable time.

Nothing in these Terms prevents you from exercising rights available through Australian courts, tribunals, consumer protection agencies or other lawful dispute-resolution mechanisms.

41. Governing Law

These Terms and purchases made through the Website are subject to applicable Australian laws, including the Australian Consumer Law where it applies.

Nothing in this clause prevents a consumer from relying on any mandatory jurisdictional or procedural rights available under applicable Commonwealth, State or Territory law.

42. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, it will be read down to the extent reasonably possible.

If it cannot be read down, the affected provision will be severed to the extent necessary without affecting the remaining provisions.

43. No Waiver

A failure or delay by us to exercise a contractual right does not necessarily constitute a waiver of that right.

Nothing in this section limits rights or remedies provided by law.

44. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our Website;

  • products and services;

  • business practices; or

  • applicable legal requirements.

The current version will be published on our Website with its effective or “Last updated” date.

Changes will not retrospectively remove statutory rights or contractual rights already accrued where doing so would be unlawful.

45. Entire Agreement

These Terms, together with policies expressly incorporated into them, form the terms governing your use of our Website and purchases from us.

They should be read together with our:

  • Return & Refund Policy;

  • Shipping Policy; and

  • Privacy Policy.

Nothing in these documents overrides mandatory rights under Australian law.

46. Contact Information

Questions regarding these Terms of Service may be sent to:

Grunff Stwart
Website: GrunffStwart.store
Email: hello@grunffstwart.store
Market: Australia

AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right, remedy or liability under the Australian Consumer Law or any other applicable legislation where doing so would be unlawful.

If there is any inconsistency between these Terms and a mandatory requirement of applicable Australian law, the mandatory legal requirement prevails.