Contact information
CONTACT INFORMATION
Last updated: 12 August 2026
At Grunff Stwart, we are committed to providing clear and reliable customer support. If you have any questions about your order, our products, shipping, returns or any other matter, please contact us using the details below.
Customer Support
Business Name: Grunff Stwart
Website: GrunffStwart.store
Email: hello@grunffstwart.store
Market: Australia
Language: English
Email Support
For general enquiries and customer support, please email:
You can contact us regarding:
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Order status and tracking
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Shipping and delivery
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Returns and refunds
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Exchanges
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Faulty, damaged or incorrect products
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Product information
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Sizing assistance
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Payment enquiries
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Website issues
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General customer service enquiries
When contacting us about an existing order, please include your full name and order number so we can assist you more efficiently.
Customer Service Hours
Monday to Friday: 9:00 am – 5:00 pm (AEST)
Saturday: Closed
Sunday: Closed
Australian Public Holidays: Closed
We aim to respond to customer enquiries within 1–2 business days.
During public holidays, promotional periods or periods of unusually high demand, response times may be longer.
Returns & Refunds
To request a return, report a faulty or damaged item, or enquire about a refund, please contact:
Please include your order number and a brief description of your request.
For damaged, faulty or incorrect items, we may also request photographs or other information reasonably necessary to assess the issue.
Please refer to our Return & Refund Policy for complete information about returns and your rights under the Australian Consumer Law.
Shipping Enquiries
For questions regarding delivery or tracking, contact:
Please provide your order number and, where available, your tracking number.
Our current shipping options are:
Free Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days — paid option
Complaints
If you have a complaint regarding a product, order or service, please contact us at:
Please provide sufficient information for us to understand and investigate your concern.
We aim to handle complaints fairly and within a reasonable time.
Nothing in our complaints process limits any rights or remedies available to you under the Australian Consumer Law or other applicable Australian legislation.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may have rights to a repair, replacement, refund, compensation or another remedy depending on the circumstances.
Our customer service policies operate in addition to these statutory rights.
Online Contact
Our official online store is:
GrunffStwart.store
For your security, please ensure that communications concerning your order originate from or are directed to our official contact channels.
Business Correspondence
For general business and customer service correspondence:
Grunff Stwart
Email: hello@grunffstwart.store
Website: GrunffStwart.store
Australia
Important Notice
Please do not send returns to an address without first contacting our customer support team.
Return instructions and the appropriate return address will be provided when your return request is processed.
Contact Summary
GRUNFF STWART
Customer Support: hello@grunffstwart.store
Website: GrunffStwart.store
Support Hours: Monday–Friday, 9:00 am–5:00 pm (AEST)
Response Time: 1–2 business days
We look forward to assisting you.