Shipping policy

SHIPPING POLICY

Last updated: 12 August 2026

Thank you for shopping with Grunff Stwart. This Shipping Policy explains our shipping options, estimated delivery times, order processing and other important information for orders placed through GrunffStwart.store.

1. Shipping Options

We currently offer the following shipping options for customers in Australia:

Free Standard Shipping

Cost: FREE
Estimated delivery time: 5–12 business days

Standard Shipping is available free of charge on eligible orders delivered within Australia.

Express Shipping

Cost: Calculated and displayed at checkout
Estimated delivery time: 5–8 business days

Express Shipping is a paid shipping option. The applicable charge will be clearly displayed during checkout before you complete your purchase.

2. Business Days

Business days are Monday to Friday, excluding Australian public holidays and other applicable non-business days.

Estimated delivery times are calculated in business days.

3. Order Processing

Orders may require processing before dispatch.

Once your order has been processed and dispatched, you will normally receive a shipping confirmation email containing available tracking information.

Processing time is separate from the estimated carrier delivery time where this is made clear during checkout or in your order information.

4. Delivery Estimates

Our estimated delivery times are:

  • Free Standard Shipping: 5–12 business days

  • Express Shipping: 5–8 business days

Delivery estimates are provided in good faith based on normal shipping conditions.

Actual delivery times may occasionally be affected by circumstances such as carrier disruptions, severe weather, public holidays, customs procedures, remote delivery locations or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law where goods are not supplied within an agreed or reasonable time.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to update after receiving your dispatch confirmation.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

  • recipient name;

  • street address;

  • unit or apartment number, where applicable;

  • suburb;

  • State or Territory;

  • postcode; and

  • contact information.

If you notice an error after placing your order, contact us as soon as possible at hello@grunffstwart.store.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

7. Incorrect or Incomplete Addresses

Orders may be delayed or returned if the delivery information supplied is incorrect or incomplete.

If an order is returned to us because of incorrect information provided by the customer, please contact our customer support team so that available redelivery or refund options can be assessed.

Additional shipping costs may apply to voluntary redelivery where permitted by law.

This does not affect your statutory consumer rights where the delivery problem was caused by us or our service providers.

8. Delivery Attempts

Depending on the carrier and delivery location, a signature may be required or the carrier may leave the parcel in a safe location where authorised and appropriate.

If delivery cannot be completed, the carrier may:

  • attempt delivery again;

  • leave instructions for collection;

  • redirect the parcel to a collection point; or

  • return the parcel to the sender.

Carrier procedures may vary.

9. Delayed Orders

If your order has not arrived within the expected delivery period, please check your tracking information first.

You may also contact us at:

hello@grunffstwart.store

Please include your order number so we can investigate the shipment.

We will take reasonable steps to assist with delayed orders.

10. Lost Packages

If tracking indicates that a parcel may have been lost in transit, please contact us.

We may investigate the shipment with the relevant carrier before determining the appropriate resolution.

Where we are legally responsible for goods that have not been delivered, we will provide the remedy required under applicable Australian law.

11. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible.

When appropriate, please provide:

  • your order number;

  • a description of the damage;

  • photographs of the product;

  • photographs of the external packaging; and

  • any other information reasonably necessary to assess the issue.

Products that are damaged, faulty or otherwise fail to comply with applicable consumer guarantees will be handled in accordance with our Return & Refund Policy and the Australian Consumer Law.

12. Multiple Packages

Orders containing multiple products may occasionally be dispatched separately.

If this occurs, you may receive more than one parcel and more than one tracking number.

Receiving one part of your order does not necessarily mean that the remaining products are missing.

13. International Fulfilment

Some Grunff Stwart products may be processed or dispatched from fulfilment facilities located outside Australia.

As a result, your order may travel internationally before being delivered to your Australian address.

International fulfilment does not exclude, restrict or modify any rights you may have under applicable Australian consumer law.

14. Customs Processing

Where an order is dispatched internationally, it may be subject to customs processing before final delivery.

Customs procedures can occasionally affect delivery times.

Any applicable charges or obligations will be handled or disclosed in accordance with applicable law and the information provided during checkout.

15. Remote and Regional Areas

Orders delivered to remote, rural or regional locations may occasionally require additional transit time.

Carrier availability may also differ depending on the delivery postcode.

Where possible, available shipping options will be shown during checkout.

16. Public Holidays and Peak Periods

Delivery and processing times may be affected during:

  • Australian public holidays;

  • Christmas and New Year periods;

  • major promotional events;

  • unusually high order volumes; or

  • significant carrier disruptions.

We will make reasonable efforts to process and deliver orders promptly.

17. Changing or Cancelling an Order

If you need to change or cancel an order, contact us as soon as possible at:

hello@grunffstwart.store

We cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.

Any cancellation rights available under applicable law remain unaffected.

18. Shipping Charges

Standard Shipping: FREE
Express Shipping: PAID — the applicable price is displayed at checkout.

You will have an opportunity to review applicable shipping charges before completing your purchase.

We will not add undisclosed mandatory shipping charges after an order has been submitted.

19. Returns

Shipping an order to you and returning an order are separate processes.

For information about return shipping costs, change-of-mind returns, faulty products and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy requires a customer to pay return costs where those costs must legally be borne by Grunff Stwart.

20. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where applicable law gives you rights relating to delivery, non-delivery, faulty products, refunds or other remedies, those rights prevail over any inconsistent provision of this policy.

21. Contact Us

For questions about shipping, tracking or delivery, please contact:

Grunff Stwart
Website: GrunffStwart.store
Email: hello@grunffstwart.store
Market: Australia

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

SHIPPING SUMMARY

FREE STANDARD SHIPPING
5–12 business days
FREE

EXPRESS SHIPPING
5–8 business days
Paid — price displayed at checkout

Delivery estimates are in business days and are subject to the terms above and your rights under Australian law.